FAQ.

Below are answers to frequently asked questions about Robert Marc NYC frames, warranties, repairs and more. For additional information, please contact us.

• Where can I purchase Robert Marc NYC frames?
• You can purchase Robert Marc NYC frames from one of our many Robert Marc NYC stores in New York City. Our staff would be delighted to help you purchase a frame or assist you with any other inquiries. Visit us here for a list of Robert Marc NYC stores.
• I am not located in New York City. Is there another way to purchase Robert Marc NYC frames?
• You may browse our website to view the collection and place a phone order with our Flagship Store in New York City. They will be pleased to work with you and are able to arrange global shipping for your purchase. Please see below for their contact information:

190 Columbus Avenue

New York, NY 10023

(212) 799-4600

To search for an authorized optician that carries the Robert Marc NYC Collection in your area, use our store locator and select your state, or country if you are outside of the United States. This will provide you with a list of store locations and contact information.

• How can I purchase your frames online?
• We currently do not sell our frames online. However, you may call or visit a Robert Marc NYC store and our team will happily help you purchase a frame. For your convenience, our store locations and phone numbers can be found here. If you are not in the New York City area, you may call to place an order and have the frames shipped to your address. Alternatively, you can use our store locator to find an authorized optician that carries the Robert Marc NYC Collection in your area.
• My current Robert Marc NYC frames are defective or loose. How can I get them repaired or adjusted?
• In the case of suspected defect or fit issues, please take your frames to the retail store where you purchased them and request to have them evaluated. Be advised that Robert Marc NYC frames are made of the highest quality acetate utilized in luxury eyewear. The acetate is made from natural cotton fibers and possesses the same warm porous characteristics of cotton. Different skin conditions, weather, humidity, detergents, wear, etc. can affect the material and—over time—well worn frames may become loose and out of shape. This is a natural occurrence and is not a defect. We do warranty frames for defects of material and workmanship for a period of up to one year. The warranty does not cover wear and tear from use. We will look at the frames and decide the best course of action, as well as whether or not the frames may be covered under warranty.
• How can I find out which frame a celebrity is wearing?
• To find out the Robert Marc NYC frame model on a celebrity, email us at publicity@robertmarcnyc.com and let us know which celebrity and where you saw the frame. We can provide you with frame details so you may then contact on of our Robert Marc NYC stores to purchase the frame. Please visit us here for a list of store locations and phone numbers.
• Where can I get pricing information?
• To find out the price of a Robert Marc NYC frame, call or visit one of our many Robert Marc NYC stores. Just give them the model number for the frame you are interested in and our team would be delighted to help you. If you are not located in New York City, use our store locator to find a Robert Marc NYC retailer in your area.
• What is your return and exchange policy?
• Robert Marc NYC does not offer refunds. Store credit is available within 10 days if merchandise is in original condition and accompanied by a receipt. There are no returns or exchanges on custom orders or sale items.
• Who can I reach out to in regards to feedback, compliments or complaints?
• For feedback, compliments and complaints, write to us using our contact form. We look forward to hearing about your experiences and feedback.

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PRIVACY POLICY.

At Robert Marc NYC (the "Company," "us," "we," or "our"), we recognize that many visitors to our site are concerned about how we treat any information that they may provide to us.  Since we respect the privacy of our customers, we have established this Privacy Policy. We are providing you with this policy statement to inform you of the kinds of information we may gather during your visit to the ROBERT MARC NYC site (the "Site"), why we gather customer information, what we use the information for, under what circumstances we may disclose such information, and how you can instruct us to limit the use of that information.  We may update our Privacy Policy from time to time, so you should review it periodically.

This Privacy Policy is incorporated into and is subject to our Terms of Service.  Your use of the Site and any personal information you provide on the Site remains subject to the terms of this Privacy Policy and our Terms of Service.

What Information We Gather

To use certain features on the Site, such as newsletters or mailing lists, you may be required to register as a user of the Site.  During the registration process you are asked to voluntarily provide us with information that personally identifies you, such as your name, address, telephone number, e-mail address and an account password.  This information is collectively referred to as “personal information”. We receive and store any personal information you enter anywhere on the site, as well as any communications you send to us.

Additionally, we automatically receive and record information on our server logs certain information that your web browser sends whenever you visit any website, including your Internet Protocol (“IP”) address, browser type and language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.  This information is helpful for marketing purposes and for improving your experience on the site.

We may retain e-mail or other communications you send to the Company in order to process your inquiries, respond to your requests and improve our services.

When you use the Site, we may employ “clear GIFs” (a.k.a. Web Beacons) which are used to track the online usage patterns of our Users anonymously (i.e., in a non-personally-identifiable manner).  In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients.

How We Use The Information We Gather

The Company uses the personal information you provide for the following purposes:

• providing you with our services, including the display of customized content;
• responding to your requests and inquiries, informing you of special offers and otherwise communicating with you;
• research and analysis (including trend analysis and pattern detection) to maintain, protect and improve our services;
• to remember information so that you will not have to re-enter it during your visit or the next time you visit the Site;
• to provide custom, personalized content and information;  
• site and system administration to ensure that the site and the services function as intended; and
• to improve the quality and design of the Site and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends.

We may also share your personal information as described below.  Except as provided herein, we will not release your personal information to a third party unless you have granted us permission to do so.

The Company processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services.

How We Use "Cookies"

A “cookie” is a small text file stored on your hard drive containing a string of alphanumeric characters that uniquely identifies your browser and information about you.  The Company, like many other companies, uses cookies to collect information.

We use cookies to uniquely identify your browser, store your preferences and “remember” you.  Cookies can also help the Company see which areas of the site are popular and which are not, allowing the Company to improve and update the site based on data such as total number of visitors and pages viewed.

We do not store any personal information in cookies.

The Company uses both session cookies and persistent cookies.  A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site.  Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser.  

Most web browsers automatically accept cookies but allow you to instruct your browser to prevent the use of cookies.  (The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether).  If you disable cookies, you may still use our site, but certain aspects of the experience may be impacted.

We may associate information we collect via cookies with the personal information we collect online. We may use the combined information, for example, to personalize your experience on the website or to personalize marketing communications we may send to you.

Sharing Of Personal Information

We work with third parties to bring you our services and may share personal information and/or other information you provide when another company is involved so that company can perform its functions.  Examples include sending postal mail and e-mail. These third parties have access to information needed to perform their functions, but may not use it for other purposes.

We do not share your personally identifiable information (such as name or email address) with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.

We do share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Site.

The Company restricts access to personal information to its employees, contractors and agents who need to know that information to operate, develop or improve our services.  These parties are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet those obligations.

Links To Other Sites

Our Site may contain links to other web sites.  We try to make sure that these links are to other, helpful web sites, but you should be aware that when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the internet, we are not responsible for the actions and privacy policies of third parties and other web sites. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other web site. This Privacy Policy applies solely to information collected by the Company on this Site.

Your Security

The Company uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information.  We cannot, however, ensure or warrant the security of any information you transmit to the Company and you do so at your own risk since no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.  Once we receive your transmission of information, the Company makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If the Company learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps.  The Company may post a notice on the Site if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.  To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us using this contact form.

How To Limit The Use Of Your Information

We give users the opportunity to "opt out" of having their personal information used for purposes not directly related to the operation of the service at the point where we ask for the information. If you prefer to "opt out" and not have us send you material we think may be of interest to you, such as promotional mailings/e-mails from us and sites and companies we own or work with, then you can notify us by using this contact form or writing to us at: Robert Marc NYC, 234 West 39th Street, 12th Floor, New York, NY 10018. Your instructions to limit the use of your information will be processed as soon as reasonably practicable.

Updating Or Correcting Information

We rely on our users to update or correct their personal information or payment information whenever necessary.  You may access and update your information on our Site. Alternatively, if any of your personal information changes, or if you no longer desire our service, we will correct, update, or remove (unless we are required by law to retain such information) that personal data provided to us.  This can be done by using the Company’s support contact form. The e-mail must identify yourself and the information you are requesting be corrected, updated or removed. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (such as requests concerning information on back-up tapes).

Disclosure Required By Law

We may disclose personal information and/or non-personally identifiable information when required by law or when we believe in good faith that such action is necessary in order to comply with state and federal laws, or to comply with a court order, search warrant, subpoena or legal process served upon Burger Keeper or any of its officers or principals.  When asked, the Company will provide support to law enforcement by acknowledging the existence of information and providing language that particularly describes the information being sought. The Company will not divulge the fact of a criminal investigation.

We further reserve the right to disclose such information when the Company reasonably believes that it is needed to identify, contact, or bring legal action against a party who may be violating the Company 's Terms of Use or may be causing injury to or interference with the Company 's rights or property, registered users or potential users, or anyone else that could be harmed by such activities.

Our Commitment to Children’s' Privacy

Protecting the privacy of young children is especially important.  For that reason, the Company does not knowingly collect or maintain personally identifiable information or non-personally-identifiable information on the Site from persons under 13 years of age, and no part of our Site is directed to persons under 13.  If you are under 13 years of age, then please do not use or access the Site at any time or in any manner. If the Company learns that personally identifiable information of persons under 13 years of age has been collected on the Site without verified parental consent, then the Company will take the appropriate steps to delete this information.

Compliance With Maine Predatory Marketing Law

The Company does not knowingly collect or maintain personally identifiable information on the Site from persons under the age of 18 whose IP address shows that person is located in Maine.  If you are under 18 and are located in Maine, then please do not use or access the Site at any time or in any manner.

Your California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties’ direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by contacting us using this contact form.

Special Note to International Users

The Site is hosted in the United States and is intended for and directed to Users in the United States.  If you are a User accessing the Site from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Site, which are governed by U.S. law, this Privacy Policy, and our Terms of Use, you are transferring your personal information to the United States and you consent to that transfer.

In the Event of Merger, Sale, or Bankruptcy

In the event that the Company is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Users as part of such merger, acquisition, sale, or other change of control.  In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Changes and Updates to this Privacy Policy

By using our Site, you consent to the collection and use of information by us in accordance with the terms of this Privacy Policy. This Privacy Policy may be revised periodically and this will be reflected by the “last modified date” below.  Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Policy in effect when we received the personal information you provided. Your continued use of the Site constitutes your agreement to this Privacy Policy and any future revisions.

For revisions to this Privacy Policy that may be materially less restrictive on our use or disclosure of the personal information you have already provided to us, we will attempt to obtain your consent before implementing such revisions with respect to such information.

Enforcement

The Company regularly reviews its compliance with this Privacy Policy. Please direct any questions or concerns regarding this Privacy Policy or the Company’s treatment of personal information and/or payment information by contacting us using the Company’s support contact form found here or by writing to us at: Robert Marc NYC, 234 West 39th Street, 12th Floor, New York, NY 10018. When we receive formal written complaints at this address, it is the Company’s policy to contact the complaining user regarding his or her concerns.

In case of disputes, individuals can seek resolution of their questions or complaints regarding use and disclosure of their personal data in accordance with the principles contained in this policy. If you feel that the Company is not abiding by this policy, you should first contact the Company using the contact information provided above.

This Privacy Policy was last modified October 1, 2018.

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TERMS OF USE.

Thank you for visiting our website. This site (the “Site”) is operated by Robert Marc NYC (hereinafter the “Company”, “we”, “us”, “our” and/or similar references). BY ACCESSING OR USING THIS SITE, YOU INDICATE YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS OF USE (THE “TERMS OF USE”).

Your Use of our Website

You may use the Site only in accordance with and subject to these Terms of Use and the Site’s Privacy Policy (the “Privacy Policy”) and all applicable laws and regulations. We make no representations that materials on the Site are appropriate or available for use in locations other than the United States. Those who choose to access this Site from locations outside the Unites States do so on their own initiative and are responsible for compliance with all local laws. If you do not agree to and accept, without limitation or qualification, these Terms of Use (“TOU”), please exit our Site.  You may not use or export the contents of the site in violation of U.S. export laws and regulations.

Your Communication on our Site

Our Site enables you or may in the future enable you to submit comments, ideas and questions (“Submission(s)”).   Please be aware that any Submissions you communicate to the Company through the Site or otherwise will be treated as non-confidential and non-proprietary.  All rights, title and interest in such Submissions shall be the exclusive property of the Company with no compensation to you, and we may use such Submissions in any way, without limitation, without compensation to you. To be clear, we have the right but not the obligation to monitor, decline, translate, modify, reformat, edit, distribute, derive, remove, transmit, display and perform, publicly or otherwise, all or any portion of any Submission in any media now known or hereafter developed for the Company’s business purposes and to sublicense the foregoing rights, through corporate structures to the maximum extent permitted by applicable law. The foregoing licenses shall survive termination of these Terms of Use for any reason.

Furthermore, for each Submission, you represent and warrant that you have all rights necessary for you to grant the licenses granted herein (including any music or sound rights embedded therein) and that such Submissions and the submission thereof to our Site complies with all applicable laws, rules and regulations and does not infringe on the intellectual property or other rights of any third party. Your further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each Submission that you may have under any applicable law under any legal theory. Additionally, you acknowledge and agree that the Company may have something similar to the Submissions already under consideration or in development.  The Company has no control over and shall have no liability for any damages related to or resulting from the use of your public Submissions by a third party. If you choose to make any of your personally identifiable or other information publicly available in a Submission, you do so at your own risk. However, any personal data, such as your name, address, telephone number or email address, which you transmit to our Site electronically shall be used in accordance with our Privacy Policy.

Permitted Uses and Restrictions

Personal, Non-Commercial Use.  You may view our Sites and you are welcome to print hard copies of written material on it for your personal, non-commercial use.  All other copying without prior written permission, whether in electronic, hard copy or other format is prohibited and all other rights are reserved.  You are also granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray the Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark belonging to Company or its affiliates as part of the link without the Company’s express written permission.

Inappropriate Web Activity.  You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes anyone’s rights. Notwithstanding any other rights or restrictions in these TOU, you may not use this Site to: (a) transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us; (b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to this Site or any component of this Site; (h) conduct fraudulent activities; or (i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.

Use of Automated Systems.  You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” “offline readers,” etc., that accesses the Site in a manner that sends more request messages to the Company’s servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser.  Notwithstanding the foregoing, the Company grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. The Company reserves the right to revoke these exceptions either generally or in specific cases.   

Links

This Site may contain links to other sites.  The Company is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites.  Any link to another site and reference to third-party information, products or services linked to by this Site, is not, and should not be construed as, an express or implied endorsement by the Company.  Any questions or comments relating to such other sites should be addressed to the operators of those Sites.

Copyright

The Site and all its contents including, but not limited to, all Site design, text, graphics, the selection and arrangement thereof (“Content”), are our copyright with all rights reserved unless otherwise noted. Any Content that is a trademark, logo or service mark is also a registered and/or unregistered trademark of The Company or others. Your use of any Content, except as provided in these Terms of Use, without the prior written permission of the Content owner is strictly prohibited. You are also advised that the Company will aggressively enforce its intellectual property rights to the fullest extent of the law.

You may not copy, use or retransmit anything from or on the Site without permission. You may download one copy of the contents of the Site to one computer for your personal and noncommercial home use provided you do not change any copyright, trademark or other proprietary notice. Any commercial or promotional distribution, publishing or exploitation of the Site or any of its content, code, data or materials thereon is strictly prohibited. You are prohibited from engaging in any conduct that interferes with the technological operation of the Site or that tampers with any copyright protection applicable to the content of the site. Ignoring this policy may result in copyright, trademark or other intellectual property violations.

Trademarks

Our Site includes protectable service marks, trademarks and trade dress owned and/or licensed by the Company and its affiliates.  Any use of our service marks, trademarks or trade dress including, reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of the Company, is strictly prohibited. All trademarks not owned or exclusively licensed the Company and its affiliates that appear on the Site are the property of their respective owners.

Patents

Some of the products shown on our Site are covered by one or more patents including, without limitation, U.S. Patent Nos. D459,748; 7,043,796; and/or D516,605.

General Disclaimer

We provide our Site, including without limitation its contents, on an "as is" basis and make no representations or warranties of any kind with respect thereto.  In addition, although we make an effort to keep our Site current and accurate, we do not represent or warrant that the information accessible via our Site is accurate or complete and current pricing and availability information is subject to change without notice.  The Company assumes no responsibility for any problems or technical malfunction to telephone networks or lines, computer online systems, servers or providers, computer equipment, software, failure of email, email traffic congestion or any combination thereof, including any injury or damage resulting from any such problems or malfunctions.  THE CONTENT IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, SECURITY AND ACCURACY (ALL OF WHICH ARE DISCLAIMED). The Company does not represent or warrant that your use of the site will be uninterrupted, error free, secure, free of viruses or other harmful components, or that the content is accurate or correct. Your use of this site is solely at your own risk. Because some jurisdictions do not permit the exclusions of certain warranties some of these exclusions may not apply to you.

Limitation of Liability

Under no circumstance shall the Company or the managers, directors, officers, employees, agents, contractors, counsel, successors and assigns for the Company or any affiliates be liable to you or any third party for any damages or injury whether direct, indirect, punitive, incidental, special or consequential that results from loss of data, loss of income or profit, the use of or inability to use this site or any portion thereof including, without being limited thereto, any offering that may be made therein, even if the Company has been advised of the possibility of such damages.  This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if the Company had been advised of the possibility of such liability. The total liability of the Company to you for all losses, damages and causes of action (in contract, tort, including without limitation, negligence or otherwise) will not be greater than the amount you paid to access the Site. Because some jurisdictions do not allow the exclusion of incidental or consequential damages the liability of the Company in such jurisdiction shall be limited to the extent permit by the law thereunder.

Indemnity

You agree to defend, indemnify and hold harmless the Company and any other party involved in creating, producing or delivering the Site, and their respective directors, members, officers, employees, agents, shareholders, licensors and representatives, from and against all claims, losses, costs and expenses (including without limitation lawyers' fees) arising out of (a) your use of, or activities in connection with, the Site; (b) any violation of these Terms of Use by you or through your account; or (c) any allegation that any Submission infringes or otherwise violates the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party.

Termination

You agree that the Company, in its sole discretion and without prior notice, may terminate, suspend or limit your access to or use of the Site at any time and for any reason.  Cause for such termination, limitation of access or suspension shall include, but not be limited to, (a) a breach or a violation of the TOU or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to the Site (or any part thereof), (d) unexpected technical or security issues or problems, (e) extended periods of inactivity, and/or (f) engagement by you in fraudulent or illegal activities. Further, you agree that all terminations, limitations of access and suspensions for cause shall be made in the Company's sole discretion and that the Company shall not be liable to you or any third party for any termination of your access to the Site.  Upon any such termination, your right to use the Site will immediately cease. You agree that neither the Site nor the Company will be liable to you or any third party for any termination of your access to the Site or to any such information or files, or will be required to make such information or files available to you after any such termination.

Filtering

Pursuant to 47 U.S.C. § 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the following web site: http://www.stayafe.org.

Children

This Site is designed and intended for use by adults only. If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care. You agree to be responsible for their use of this Site.

Notices

The Company may provide you with notices, including those regarding changes to the TOU, by means including but not limited to email, regular mail, SMS, MMS, text message, postings on the Site, or other reasonable means now known or hereafter developed.  Such notices may not be received if you violate this TOU by accessing the Site in an unauthorized manner. Your agreement to this TOU constitutes your agreement that you are deemed to have received any and all notices that would have been delivered had you accessed the Site in an authorized manner.

Information, Complaints or Violations

If you have a question or complaint regarding the Site, or if you would like to report a violation of these TOU, please send an e-mail to using this contact form or writing to us at: Robert Marc NYC, 234 West 39th Street, 12th Floor, New York, NY 10018.

Void Where Prohibited

Although this Site is accessible worldwide, not all services discussed or referenced in this website are available to all persons or in all geographic locations or jurisdictions. We reserve the right to limit the availability of this Site and/or the provision of any service to any person, geographic area or jurisdiction we so desire, at any time and in our sole discretion.

General Information

Ability to Accept Terms of Use.  You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.  In any case, you affirm that you are over the age of 13, as the Site is not intended for children under 13.

Entire Agreement.  Unless otherwise specified herein, these TOU, together with the Privacy Policy, constitute the entire agreement between you and the Company with respect to the Site and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the Company with respect to the Site.  These TOU govern your use of the Site, superseding any prior version of the TOU between you and the Company with respect to the Site.

Choice of Law and Forum. You and the Company each agree that the TOU and the relationship between the parties shall be governed by the laws of the State of New York without regard to its conflict of law provisions and that any and all claims, causes of action or disputes (regardless of theory) arising out of or relating to the TOU, or the relationship between you and the Company, shall be brought exclusively in the courts located in the county of New York, the U.S. District Court for the Southern District of New York. You and the Company agree to submit to the personal jurisdiction of the courts located within the county of New York, Southern District of New York, and agree to irrevocably waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.  In addition, you expressly waive any right to a jury trial in any legal proceeding against the Company or their respective officers, members, directors, employees, agents or successors under or related to these Terms of Use.

Waiver and Severability of Terms. The failure of the Company to exercise or enforce any right or provision of the TOU shall not constitute a waiver of such right or provision. If any provision of the TOU is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOU remain in full force and effect.

Assignment.  These Terms of Use, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by the Company without restriction.

No Third-Party Beneficiaries.  You agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.

Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action by you arising out of or related to use of the Site or the TOU must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Titles.  The section titles in the TOU are for convenience only and have no legal or contractual effect.

Terms and Condition Changes

The Company may, at any time, revise these Terms of Use by updating this posting. You continued use of our Site indicates your consent to such Terms of Use. You are bound by any revisions and should therefore periodically visit this page to review the then current Terms of Use.

These Terms of Use were last modified October 1, 2018.