Below are answers to frequently asked questions about Robert Marc NYC frames, warranties, repairs and more. For additional information, please contact us.
- Where can I purchase Robert Marc NYC frames?
- You can purchase Robert Marc NYC frames from one of our many Robert Marc NYC stores in New York City. Our staff would be delighted to help you purchase a frame or assist you with any other inquiries. Visit us here for a list of Robert Marc NYC stores.
- I am not located in New York City. Is there another way to purchase Robert Marc NYC frames?
- You may browse our website to view the collection and place a phone order with our Flagship Store in New York City. They will be pleased to work with you and are able to arrange global shipping for your purchase. Please see below for their contact information:
190 Columbus Avenue
New York, NY 10023
To search for an authorized optician that carries the Robert Marc NYC Collection in your area, use our store locator and select your state, or country if you are outside of the United States. This will provide you with a list of store locations and contact information.
- How can I purchase your frames online?
- We currently do not sell our frames online. However, you may call or visit a Robert Marc NYC store and our team will happily help you purchase a frame. For your convenience, our store locations and phone numbers can be found here. If you are not in the New York City area, you may call to place an order and have the frames shipped to your address. Alternatively, you can use our store locator to find an authorized optician that carries the Robert Marc NYC Collection in your area.
- My current Robert Marc NYC frames are defective or loose. How can I get them repaired or adjusted?
- In the case of suspected defect or fit issues, please take your frames to the retail store where you purchased them and request to have them evaluated. Be advised that Robert Marc NYC frames are made of the highest quality acetate utilized in luxury eyewear. The acetate is made from natural cotton fibers and possesses the same warm porous characteristics of cotton. Different skin conditions, weather, humidity, detergents, wear, etc. can affect the material and—over time—well worn frames may become loose and out of shape. This is a natural occurrence and is not a defect. We do warranty frames for defects of material and workmanship for a period of up to one year. The warranty does not cover wear and tear from use. We will look at the frames and decide the best course of action, as well as whether or not the frames may be covered under warranty.
- How can I find out which frame a celebrity is wearing?
- To find out the Robert Marc NYC frame model on a celebrity, email us at firstname.lastname@example.org and let us know which celebrity and where you saw the frame. We can provide you with frame details so you may then contact on of our Robert Marc NYC stores to purchase the frame. Please visit us here for a list of store locations and phone numbers.
- Where can I get pricing information?
- To find out the price of a Robert Marc NYC frame, call or visit one of our many Robert Marc NYC stores. Just give them the model number for the frame you are interested in and our team would be delighted to help you. If you are not located in New York City, use our store locator to find a Robert Marc NYC retailer in your area.
- What is your return and exchange policy?
- Robert Marc NYC does not offer refunds. Store credit is available within 10 days if merchandise is in original condition and accompanied by a receipt. There are no returns or exchanges on custom orders or sale items.
- Who can I reach out to in regards to feedback, compliments or complaints?
- For feedback, compliments and complaints, write to us using our contact form. We look forward to hearing about your experiences and feedback.
What Information We Gather
To use certain features on the Site, such as newsletters or mailing lists, you may be required to register as a user of the Site. During the registration process you are asked to voluntarily provide us with information that personally identifies you, such as your name, address, telephone number, e-mail address and an account password. This information is collectively referred to as “personal information”. We receive and store any personal information you enter anywhere on the site, as well as any communications you send to us.
Additionally, we automatically receive and record information on our server logs certain information that your web browser sends whenever you visit any website, including your Internet Protocol (“IP”) address, browser type and language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser. This information is helpful for marketing purposes and for improving your experience on the site.
We may retain e-mail or other communications you send to the Company in order to process your inquiries, respond to your requests and improve our services.
When you use the Site, we may employ “clear GIFs” (a.k.a. Web Beacons) which are used to track the online usage patterns of our Users anonymously (i.e., in a non-personally-identifiable manner). In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by recipients.
How We Use The Information We Gather
The Company uses the personal information you provide for the following purposes:
- providing you with our services, including the display of customized content;
- responding to your requests and inquiries, informing you of special offers and otherwise communicating with you;
- research and analysis (including trend analysis and pattern detection) to maintain, protect and improve our services;
- to remember information so that you will not have to re-enter it during your visit or the next time you visit the Site;
- to provide custom, personalized content and information;
- site and system administration to ensure that the site and the services function as intended; and
- to improve the quality and design of the Site and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends.
We may also share your personal information as described below. Except as provided herein, we will not release your personal information to a third party unless you have granted us permission to do so.
How We Use "Cookies"
We do not store any personal information in cookies.
The Company uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser.
We may associate information we collect via cookies with the personal information we collect online. We may use the combined information, for example, to personalize your experience on the website or to personalize marketing communications we may send to you.
Sharing Of Personal Information
We work with third parties to bring you our services and may share personal information and/or other information you provide when another company is involved so that company can perform its functions. Examples include sending postal mail and e-mail. These third parties have access to information needed to perform their functions, but may not use it for other purposes.
We do not share your personally identifiable information (such as name or email address) with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
We do share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Site.
The Company restricts access to personal information to its employees, contractors and agents who need to know that information to operate, develop or improve our services. These parties are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet those obligations.
Links To Other Sites
The Company uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to the Company and you do so at your own risk since no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. Once we receive your transmission of information, the Company makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If the Company learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. The Company may post a notice on the Site if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us using this contact form.
How To Limit The Use Of Your Information
We give users the opportunity to "opt out" of having their personal information used for purposes not directly related to the operation of the service at the point where we ask for the information. If you prefer to "opt out" and not have us send you material we think may be of interest to you, such as promotional mailings/e-mails from us and sites and companies we own or work with, then you can notify us by using this contact form or writing to us at: Robert Marc NYC, 234 West 39th Street, 12th Floor, New York, NY 10018. Your instructions to limit the use of your information will be processed as soon as reasonably practicable.
Updating Or Correcting Information
We rely on our users to update or correct their personal information or payment information whenever necessary. You may access and update your information on our Site. Alternatively, if any of your personal information changes, or if you no longer desire our service, we will correct, update, or remove (unless we are required by law to retain such information) that personal data provided to us. This can be done by using the Company’s support contact form. The e-mail must identify yourself and the information you are requesting be corrected, updated or removed. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (such as requests concerning information on back-up tapes).
Disclosure Required By Law
We may disclose personal information and/or non-personally identifiable information when required by law or when we believe in good faith that such action is necessary in order to comply with state and federal laws, or to comply with a court order, search warrant, subpoena or legal process served upon Burger Keeper or any of its officers or principals. When asked, the Company will provide support to law enforcement by acknowledging the existence of information and providing language that particularly describes the information being sought. The Company will not divulge the fact of a criminal investigation.
Our Commitment to Children’s' Privacy
Protecting the privacy of young children is especially important. For that reason, the Company does not knowingly collect or maintain personally identifiable information or non-personally-identifiable information on the Site from persons under 13 years of age, and no part of our Site is directed to persons under 13. If you are under 13 years of age, then please do not use or access the Site at any time or in any manner. If the Company learns that personally identifiable information of persons under 13 years of age has been collected on the Site without verified parental consent, then the Company will take the appropriate steps to delete this information.
Compliance With Maine Predatory Marketing Law
The Company does not knowingly collect or maintain personally identifiable information on the Site from persons under the age of 18 whose IP address shows that person is located in Maine. If you are under 18 and are located in Maine, then please do not use or access the Site at any time or in any manner.
Your California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties’ direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by contacting us using this contact form.
Special Note to International Users
In the Event of Merger, Sale, or Bankruptcy
In the event that the Company is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
In case of disputes, individuals can seek resolution of their questions or complaints regarding use and disclosure of their personal data in accordance with the principles contained in this policy. If you feel that the Company is not abiding by this policy, you should first contact the Company using the contact information provided above.
Your Use of our Website
Your Communication on our Site
Permitted Uses and Restrictions
Personal, Non-Commercial Use. You may view our Sites and you are welcome to print hard copies of written material on it for your personal, non-commercial use. All other copying without prior written permission, whether in electronic, hard copy or other format is prohibited and all other rights are reserved. You are also granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray the Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark belonging to Company or its affiliates as part of the link without the Company’s express written permission.
Use of Automated Systems. You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” “offline readers,” etc., that accesses the Site in a manner that sends more request messages to the Company’s servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, the Company grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. The Company reserves the right to revoke these exceptions either generally or in specific cases.
This Site may contain links to other sites. The Company is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site and reference to third-party information, products or services linked to by this Site, is not, and should not be construed as, an express or implied endorsement by the Company. Any questions or comments relating to such other sites should be addressed to the operators of those Sites.
You may not copy, use or retransmit anything from or on the Site without permission. You may download one copy of the contents of the Site to one computer for your personal and noncommercial home use provided you do not change any copyright, trademark or other proprietary notice. Any commercial or promotional distribution, publishing or exploitation of the Site or any of its content, code, data or materials thereon is strictly prohibited. You are prohibited from engaging in any conduct that interferes with the technological operation of the Site or that tampers with any copyright protection applicable to the content of the site. Ignoring this policy may result in copyright, trademark or other intellectual property violations.
Our Site includes protectable service marks, trademarks and trade dress owned and/or licensed by the Company and its affiliates. Any use of our service marks, trademarks or trade dress including, reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of the Company, is strictly prohibited. All trademarks not owned or exclusively licensed the Company and its affiliates that appear on the Site are the property of their respective owners.
Some of the products shown on our Site are covered by one or more patents including, without limitation, U.S. Patent Nos. D459,748; 7,043,796; and/or D516,605.
We provide our Site, including without limitation its contents, on an "as is" basis and make no representations or warranties of any kind with respect thereto. In addition, although we make an effort to keep our Site current and accurate, we do not represent or warrant that the information accessible via our Site is accurate or complete and current pricing and availability information is subject to change without notice. The Company assumes no responsibility for any problems or technical malfunction to telephone networks or lines, computer online systems, servers or providers, computer equipment, software, failure of email, email traffic congestion or any combination thereof, including any injury or damage resulting from any such problems or malfunctions. THE CONTENT IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, SECURITY AND ACCURACY (ALL OF WHICH ARE DISCLAIMED). The Company does not represent or warrant that your use of the site will be uninterrupted, error free, secure, free of viruses or other harmful components, or that the content is accurate or correct. Your use of this site is solely at your own risk. Because some jurisdictions do not permit the exclusions of certain warranties some of these exclusions may not apply to you.
Limitation of Liability
Under no circumstance shall the Company or the managers, directors, officers, employees, agents, contractors, counsel, successors and assigns for the Company or any affiliates be liable to you or any third party for any damages or injury whether direct, indirect, punitive, incidental, special or consequential that results from loss of data, loss of income or profit, the use of or inability to use this site or any portion thereof including, without being limited thereto, any offering that may be made therein, even if the Company has been advised of the possibility of such damages. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if the Company had been advised of the possibility of such liability. The total liability of the Company to you for all losses, damages and causes of action (in contract, tort, including without limitation, negligence or otherwise) will not be greater than the amount you paid to access the Site. Because some jurisdictions do not allow the exclusion of incidental or consequential damages the liability of the Company in such jurisdiction shall be limited to the extent permit by the law thereunder.
You agree that the Company, in its sole discretion and without prior notice, may terminate, suspend or limit your access to or use of the Site at any time and for any reason. Cause for such termination, limitation of access or suspension shall include, but not be limited to, (a) a breach or a violation of the TOU or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to the Site (or any part thereof), (d) unexpected technical or security issues or problems, (e) extended periods of inactivity, and/or (f) engagement by you in fraudulent or illegal activities. Further, you agree that all terminations, limitations of access and suspensions for cause shall be made in the Company's sole discretion and that the Company shall not be liable to you or any third party for any termination of your access to the Site. Upon any such termination, your right to use the Site will immediately cease. You agree that neither the Site nor the Company will be liable to you or any third party for any termination of your access to the Site or to any such information or files, or will be required to make such information or files available to you after any such termination.
Pursuant to 47 U.S.C. § 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the following web site: http://www.stayafe.org.
This Site is designed and intended for use by adults only. If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care. You agree to be responsible for their use of this Site.
The Company may provide you with notices, including those regarding changes to the TOU, by means including but not limited to email, regular mail, SMS, MMS, text message, postings on the Site, or other reasonable means now known or hereafter developed. Such notices may not be received if you violate this TOU by accessing the Site in an unauthorized manner. Your agreement to this TOU constitutes your agreement that you are deemed to have received any and all notices that would have been delivered had you accessed the Site in an authorized manner.
Information, Complaints or Violations
If you have a question or complaint regarding the Site, or if you would like to report a violation of these TOU, please send an e-mail to using this contact form or writing to us at: Robert Marc NYC, 234 West 39th Street, 12th Floor, New York, NY 10018.
Void Where Prohibited
Although this Site is accessible worldwide, not all services discussed or referenced in this website are available to all persons or in all geographic locations or jurisdictions. We reserve the right to limit the availability of this Site and/or the provision of any service to any person, geographic area or jurisdiction we so desire, at any time and in our sole discretion.
Waiver and Severability of Terms. The failure of the Company to exercise or enforce any right or provision of the TOU shall not constitute a waiver of such right or provision. If any provision of the TOU is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOU remain in full force and effect.
No Third-Party Beneficiaries. You agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.
Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action by you arising out of or related to use of the Site or the TOU must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Titles. The section titles in the TOU are for convenience only and have no legal or contractual effect.
Terms and Condition Changes